Last updated: 14 August 2026
This policy explains what data Guardian collects when you use our website guardian-pets.com or our mobile app, why we collect it, and what you can ask us to do with it. Guardian is an Egyptian pet-food brand based in New Cairo.
The short version
We collect what we need to get your order to you, and nothing else. We run no third-party analytics, tracking or advertising — no Google Analytics, no Facebook Pixel, none. We do not sell or rent your data, and we do not use it for targeted advertising.
What we collect
When you create an account
- Your name
- Your phone number
- Your email address (optional)
- A password — stored as a one-way hash that we cannot read, not as text
Browsing and viewing products needs no account. One is only required when you place an order.
When you order
- Delivery address: governorate, city and street address
- A phone number we can reach you on about the order
- What you ordered and what it cost
- Any delivery notes you write
We collect no payment data at all. Payment is cash on delivery, so no card numbers or bank details ever pass through or are stored on our systems.
In the app
- Push token: if you allow notifications, we store your device's push token and platform so we can tell you when your order's status changes. The token does not identify you personally and is not shared with anyone.
- Your cart is stored on your device, not on our servers.
- The app does not request location, contacts, photos, camera or microphone access, and contains no advertising identifier.
On the website
We use strictly necessary cookies only:
- A session cookie, so your cart survives moving between pages
guardian_lang, remembering whether you chose English or Arabic- Whether you have unlocked the VIP collection with an access code
There are no tracking cookies, no advertising cookies, and no third-party cookies.
Why we use it
- To prepare and deliver your order
- To contact you about that order
- To calculate loyalty points and apply discount codes
- To notify you when your order's status changes
- To answer your questions
We do not use your data for anything else without asking you first.
Who sees it
The Guardian team fulfilling your order, and the courier delivering it — who receives your name, address and phone number only, and only as far as delivery requires. We do not sell or share your data with anyone for marketing. We may disclose data if a lawful, formal request requires it.
How long we keep it
Order records are kept for accounting and customer service. Account data is kept for as long as your account is open.
Your rights
You can ask us at any time to:
- Give you a copy of the data we hold about you
- Correct anything that is wrong
- Delete your account and your data
- Stop sending notifications — from your device settings or inside the app
Deleting your account
You can delete your account from the Account screen in the app. Deletion permanently removes your name, phone number, email, addresses and loyalty points. We keep a record of completed orders with your personal details removed, because accounting rules require it.
You can also email info@guardian-pets.com from your registered address and we will do it for you.
Children
Our services are intended for adults. We do not knowingly collect data from anyone under 18.
Contact us
Any question about this policy or about your data:
Email: info@guardian-pets.com
Phone: 01220109191
Address: New Cairo, Cairo, Egypt
Changes to this policy
If we change this policy we will update the date at the top. We will tell you about significant changes in the app or by email.