Need help with an order, have a question about a product, or found something in the app that isn't working? We're here.
Get in touch
- Email: info@guardian-pets.com — we normally reply within one working day
- Phone: 01220109191
- Contact form: our contact page
New Cairo, Cairo, Egypt.
Common questions
Do I need an account to browse?
No. You can browse products and fill a cart without one. An account is only required at checkout, so we know where to deliver and you can follow the order.
How do I pay?
Cash on delivery. We collect no card or bank details of any kind.
How do I track my order?
From the Orders screen in the app, or from your account on the website. If notifications are on, you'll get one at every status change — confirmed, on its way, delivered.
What are loyalty points?
You earn points on every order and can spend them as a discount on later ones. Your balance is on the Account screen.
The VIP collection is asking for a code
The VIP collection is reserved for customers who have an access code. If you don't have one, email us at info@guardian-pets.com.
I need to change or cancel an order
Contact us as soon as you can by email or phone with your order number (it starts with
GRD-). As long as the order hasn't gone out for delivery, we can change it.
I want to delete my account
Use the Account screen in the app, or email info@guardian-pets.com from your registered address. What gets deleted is set out in our privacy policy.
Turning notifications off
From your device settings, or from the app's own settings. It affects neither your orders nor your account.
Something wrong in the app
If something is stuck or crashing, email info@guardian-pets.com with your device model, its OS version, and what happened. That detail saves a great deal of time finding the cause.